Refund policy
Our 14-Day Promise
We tell you your skin will look smoother and brighter in 14 days. If it doesn't, we refund you. No debate, and no need to return a used jar.
How it works
- Use your Velora exfoliator as directed for at least 14 days.
- If you're not happy with the result, email info@thisisvelora.com within 30 days of delivery.
- Include your order number and a sentence on what didn't work for you — we use this to improve the product.
- We refund the full product price. Keep the jar.
The promise covers opened and used product — that is the entire point of it — and applies to one order per customer.
Changed your mind?
If the product is unused, unopened and in its original packaging, contact us within 7 days of delivery and we'll arrange a return. Please contact us before sending anything back.
Damaged, defective or incorrect items
Contact us within 48 hours of delivery with your order number and clear photos of the issue. If confirmed, we'll send a replacement or issue a full refund including shipping — your choice.
How refunds are issued
- Cash on delivery orders: refunded by bank transfer, OMT or Whish — whichever you prefer.
- Card orders: refunded to the original payment method.
- Shipping fees are not refunded, except where the item arrived damaged, defective or incorrect.
- Approved refunds are issued within 5 business days. Your bank or provider may take longer to show it.
Not covered
- Product damaged by misuse or stored in direct heat or sunlight.
- Requests made more than 30 days after delivery.
Contact us
Email: info@thisisvelora.com
WhatsApp: +961 70 267 704
Beirut, Lebanon