Refund policy

At Velora, your satisfaction is important to us. Please review our Return & Refund Policy carefully before making a purchase.

Returns:
Due to the nature of skincare and personal care products, we do not accept returns or exchanges once the product has been opened or used.
A return may only be accepted if:

The product is unused, unopened, and in its original packaging
The return request is made within 7 days of delivery
The product is in the same condition as received

To request a return, please contact us before sending any item back.

Non‑Returnable Items:
The following items are non‑returnable:

Opened or used products
Products damaged due to misuse
Items purchased during promotions or sales (unless defective)

Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery with:

Your order number
Clear photos or videos of the issue

If approved, we will offer a replacement or refund, depending on availability.

Refunds:

Approved refunds will be processed to the original payment method
Shipping fees are non‑refundable
Refund processing times may vary depending on your payment provider

Shipping Costs:

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
Original shipping fees are non‑refundable

Contact Us
For any questions regarding returns or refunds, please contact us:
Email: info@thisisvelora.com
Location: Beirut, Lebanon