Privacy policy

Velora (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from velora.com (the “Site”).

1. Information We Collect:
When you interact with our Site, we may collect the following information:
Personal Information

Name
Email address
Phone number
Shipping and billing address
Payment details (processed securely by third‑party providers)

Device Information

Browser type
IP address
Time zone
Cookies and usage data to improve your browsing experience

2. How We Use Your Information
We use your information to:

Process and fulfill orders
Communicate with you about your order or inquiries
Provide customer support
Improve our website and user experience
Send promotional emails or messages (only if you’ve opted in)

3. Sharing Your Information
We do not sell your personal data.
Your information may be shared with trusted third parties only when necessary, such as:

Payment processors (e.g., Shopify Payments)
Shipping and logistics partners
Marketing platforms (email/SMS only with consent)

All third parties are required to handle your data securely and in accordance with applicable privacy laws.

4. Cookies
We use cookies to:

Remember your preferences
Analyze site traffic
Improve performance and functionality

You can disable cookies through your browser settings, but this may affect site functionality.

5. Data Security
We take reasonable precautions and follow industry best practices to protect your personal information from unauthorized access, misuse, or disclosure.

6. Your Rights
You have the right to:

Access your personal data
Request corrections or updates
Request deletion of your data
Opt out of marketing communications at any time

To exercise these rights, contact us using the details below.

7. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page.

9. Contact Us
For questions or requests related to your privacy, please contact us at:
📧 info@thisisvelora.com
📍 Beirut, Lebanon