Privacy policy

Velora ("we", "our", "us") respects your privacy. This policy explains what we collect when you visit or order from thisisvelora.com, why we collect it, and what we do with it.

1. What we collect

Information you give us:

Name
Phone number
Email address
Delivery address
Payment details, where you pay by card — these are handled by our payment provider and are never stored on our systems

Information collected automatically:

Browser and device type
IP address and approximate location
Pages viewed and time spent on the site
Cookies and similar technologies

2. Why we collect it

To process, pack and deliver your order
To contact you about your order — our courier will call you before delivery
To answer questions and provide support
To improve the site and our products
To send marketing messages, only if you've opted in

3. Who we share it with

We do not sell your personal data. We share it only where it's needed to run the business:

Shopify — the platform that hosts our store and processes orders
Our delivery partners — they receive your name, address and phone number in order to deliver
Payment providers — where you pay by card
Email and analytics tools — used to send messages you've opted into and to understand how the site is used

Each of these is required to handle your information securely and use it only for the purpose we've shared it for.

4. Cookies

We use cookies to remember your cart and preferences, measure site traffic, and understand which pages are useful. You can disable cookies in your browser settings, though parts of the site may stop working properly.

5. Security

We follow standard practice to protect your information from unauthorised access or misuse. No system is perfectly secure, but we take this seriously and limit who can access customer data.

6. Your rights

You can ask us to:

Show you the personal data we hold about you
Correct anything that's wrong
Delete your data
Stop sending you marketing messages

Email info@thisisvelora.com and we'll action it within 30 days.

7. How long we keep it

We keep order records for as long as needed to run the business and meet any legal obligations. Marketing contact details are kept until you unsubscribe.